LOMA 291 — Improving the Bottom Line: Insurance Company Operations

• Insurance Company Organization and Operations
• Corporate Governance, Ethics, and Control
• Risk and Risk Management
• Legal and Compliance
• Human Resources Management
• Information and Technology
• Financial Management
• Accounting, Treasury Operations, and Auditing
• Investment Management
• Marketing
• Product Development
• Product Distribution
• New Business and Underwriting
• Claim and Annuity Benefit Administration
• Customer Service

• Describe insurance company stakeholders and explain the governance role of a company’s board of directors and mechanisms for fostering a culture of ethical behavior.
• Describe typical functional areas for insurance company operations and management concepts for organizing these operations.
• Describe and classify risks faced by insurance companies and explain enterprise risk management.
• Describe how insurance companies distribute life insurance products and distinguish between direct distribution systems and intermediary distribution systems.
• Describe the primary components of the new business process.
• Describe the importance of sound underwriting to a company’s financial viability and explain how insurers assess the risks presented by a proposed insured.
• Recognize the characteristics of effective customer service and describe how managing customers' experiences benefits customers and companies.
• Explain the purpose of and steps in effective claim administration.
• Describe how insurers use marketing to identify customers, make them aware of insurers’ products and services, and develop products that satisfy customer needs.
• Distinguish between the legal and compliance functions and describe the roles and responsibilities of each area.
• Explain the difference between solvency laws and market conduct laws and explain several market conduct laws that insurers must comply with.
• Describe the responsibilities of the accounting and financial reporting functions as well as the internal and external users of accounting information.

Course Format

LOMA's popular online interactive designation courses teach important industry concepts through an engaging, highly interactive, multi-media approach that often includes integrated video, audio, and scenario-based learning.

• Technical Requirements for LOMA Online Courses

Exam Format

Integrated Exams

Online interactive designation courses include self-proctored exams — the modularized examinations are built right into the course as part of the learning experience. No separate exam enrollment required!

Pricing

See North American course pricing.

Enrolling in Courses With Proctored Exams

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6. If you are purchasing a physical product (example: a textbook), complete the SHIPPING information screen.
7. Enter payment information.
   • If your company has set up direct billing with LOMA, an account code will appear next to the “Bill My Company” field.
   • If you are using direct-to-company billing method, ensure that the radio button next to the “Bill My Company” field is selected and then click “Next” to continue.
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