Our Turnaround Times Survey reports are valuable tools in comparing your organization's performance to that of other companies. The reports provide valuable service time information around various new business and policyowner service functions, and can help guide you in setting internal benchmarks and performance standards.
Individual Life Insurance Service Turnaround Times Survey
Life Insurance Service Turnaround Times Survey (Life STTS) reports are valuable tools in comparing your organization's performance to that of other companies. The reports provide important service time information around various new business and policyowner service functions, and can help guide you in setting internal benchmarks and performance standards. Companies participating in the Life STTS submit separate service times for the following types of individual life insurance:
The survey also includes a special section on NIGO business, placement rates for the life survey and Electronic Application (E-App) usage.
Individual Annuity Service Turnaround Times Survey
The individual Annuity Service Turnaround Times Study (Annuity STTS) is a valuable benchmarking tool to compare your organization's performance to that of other companies. The report provides valuable service time information around various new business and contract owner service functions, as well as other vital information for fixed, variable, and indexed annuities. Participation in this study can help guide you in setting internal KPIs and performance standards.
Companies participating in the Annuity STTS will submit separate service times for the following types of annuities:
LOMA offers compensation surveys and reports with valuable industry-specific data.
Learn about our employee opinion surveys and exit interview program.
For more information about the Service Turnaround Times Surveys, please contact:
Lynn Ferris
Custom Research
Email lferris@limra.com
Phone 860-285-7849