 
LOMA's Magazine for Insurance & Financial
Services Management
Special
Report:
Value
of Learning
Highlights of Current Issues:
August 2008
Technology
Innovation
Vital to Industry’s Future
LOMA’s President and CEO, Robert A. Kerzner, discusses the critical
role of technology in the
future of the insurance industry.
A report from the ACORD LOMA Insurance Systems Forum.
Highlights of ISF Exhibit Hall
Several exhibitors made announcements of new and innovative products
and services at the ACORD LOMA Insurance Systems Forum. Read to see
examples.
July 2008
People Power
Forward-looking human resources
executives are working with their line-of-business partners to identify
high-potential leaders, to foster emotional intelligence and to manage
generational diversity.
A report on HR issues.
June 2008
Learning Pays
What is the value of employee training and development programs?
Here is an in-depth look at how such programs provide strategic value.
May 2008
Technology:
What’s Next?
Everything’s changing. Hear
insights and advice from five of the industry’s top analysts on how to
thrive in the rapidly changing industry.
Capitalizing
on Insurance Globalization:
IT’s Crucial Role
Insurers face numerous issues and decisions in expanding their operations
around the world.
April 2008
Beyond the Boomers
Forward-thinking life insurance companies aren’t just targeting
affluent Baby Boomers any more. Who’s doing what—and why?
Does
Your Testing Practice Get a Passing Grade?
Insurers move testing offshore for independent validation and lower
costs.
March 2008:
The
Insurance Industry of the Future
Given the current challenges and characteristics of the industry, business
leaders look ahead to the future and share their thoughts on what they
predict for the industry in 10 years.
February 2008:
Fast Forward
Faster, more efficient service is seen by many experts as a key to
success in today’s insurance industry. Here are several ways insurers
can speed service.
January 2008
2008
Forecast: A New Year of Obstacles, Opportunities
Industry leaders sound off on what they predict in the new year for
sales and regulatory developments, as well as the role of technology,
customer service and other initiatives in driving industry profits.
Suppliers,
Partners View Industry Future
The insurance and financial services
industry faces numerous challenges in 2008 and coming years. Technology,
human resources, customer service are all top concerns for the industry.
Here are the views of several industry suppliers and partners on some key
issues in the coming year:
December 2007
Learning: A Key to Profits
A major Towers Perrin research study finds that learning and
development is one of the key factors in increasing employee engagement,
which, in turn, is linked to a company’s financial performance. The LOMA
Education Council was one of the first groups to hear the results of the
study.
November 2007
The
Role of CIO
Resource recently talked with six industry CIOs to gain
insight into the misperceptions and challenges of today’s top insurance
IT officers. See what
they’ve accomplished and what technologies they are watching.
Legacy
Modernization: Creating an Agile Enterprise
How
can you modernize systems and applications so your business adapts to
changing demands?
An official of EDS SOLCORP discusses the subject.
October 2007
Global Growth:
Room to Grow
Multinational insurers are flocking to
China
,
India
and the
Middle East
, domestic insurers are digging in, and everyone is branching out.
Here’s a look at who’s doing what—and why.
September 2007
Service Stratification
Some companies have begun grouping their producers into high- and
low-volume segments and providing different levels of service accordingly.
Officials from two insurance organizations talk about how they provide
preferential service and perks to high-volume producers/agents, and how
you can do the same in your organization.
Taking
a Benchmarking Tool into the Digital Age
In an effort to keep pace with the constantly changing information needs
of member companies, LOMA recently gave its annual Life Insurance &
Annuity Service Turnaround Times surveys (STTS) a high-tech upgrade.
August 2007
Systems Forum Report:
Service
Oriented Architecture and the Legacy Organization
Done right, SOA can help your company reduce costs and improve
time-to-market. Done wrong,
and it can become another expense. At
the ACORD LOMA Insurance Systems Forum, David Koenig shared his
experiences with implementing SOA and how he learned to get it right.
Systems
Forum Exhibitors: Solutions for a Changing Industry
ACORD LOMA Insurance Systems Forum attendees were able to discus their IT
needs at more than 190 booths, seeing how various solutions could help
them achieve greater success in today's market.
July 2007
The Coming Digital Native Workforce
As baby boomers
near retirement, the face of your organization will soon be changing.
Is your insurance company ready to handle a workforce of digital
natives?
Challenges
in Human Resources
The insurance industry faces several challenges related to the retirement
of the baby boomers, a trend that will affect future recruitment and
retention strategies.
June 2007
Customized
e-Learning Course Provides a Perfect Fit for Bankers Life
Bankers Life and Casualty Co. saw a need to enhance the training of
its contact center employees, especially when it came to serving the
company’s sizable career agent force. In its search for the right
training tools, it turned to LOMA, and the two organizations joined forces
to customize an existing LOMA e-learning course to fit Bankers’ needs.
Opportunities
for the Industry
The recent Life Insurance Conference and the Retirement Industry
Conference explored key issues facing our industry today. The wave of baby
boomers nearing retirement presents big opportunities, said speakers at
both conferences.
May 2007
Navigating
the Historic Technology Transformation
Technology and media changes are transforming our society and the
business world. Insurance
companies need to be ready for the challenges and opportunities in the
transitional years ahead.
Strategic
Priorities in Transition
A survey of the life insurance and annuity industry clearly indicates
senior executives shifting from an internal, operational focus to an
external, market-driven one.
April 2007
Building a Better Retirement
Innovative financial services companies are giving Baby Boomers the
tools to create a personal pension plan—as it turns out, just in time.
Is
Call Monitoring The Key To
Better
Call
Center
Performance?
Call monitoring may be among the most challenging and potentially
expensive practices undertaken in a call center, but it’s also one of
the most important.
March 2007:
Security: Are You Living in
Cyber Fear?
Cyber threats continue to increase, and the consequences of a data
breach are severe. Since
January 2006, at least seven insurers have announced the loss, theft, or
exposure of confidential customer data. Find out
what you can do to keep your company’s critical data safe.
Business Continuity: Are You
Ready for All Events?
Do you have a plan to insulate your call center capacity across a
spectrum of potential events? Find out what you need to know to keep your
business running.
* * * * * * *
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